Refund policy
Returns & Refunds
At Oleuma™, every formulation is crafted with exceptional care, precision, and integrity. Due to the hygienic nature of personal care products, all sales are final.
For safety and product integrity reasons, we do not accept returns or exchanges once an order has been placed or delivered, including unopened items.
We encourage customers to review product details carefully before completing a purchase. If you have any questions prior to ordering, our Client Care team is always happy to assist.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact our Client Care team within 48 hours of deliveryat:
To help us resolve the issue quickly, please include:
• Your order number
• Clear photos of the product and packaging
Once reviewed, our team will evaluate the issue and provide an appropriate resolution, which may include a replacement if necessary.
Order Issues
Claims submitted after 48 hours of delivery may not be eligible for replacement or resolution. We recommend inspecting your order promptly upon arrival.
European Union – Consumer Rights
For orders shipped to the European Union, customers may have statutory rights under local consumer protection laws. However, due to hygiene and safety regulations applicable to cosmetic products, opened or used items are not eligible for return.
Contact
For any questions regarding your order, please contact our Client Care team:
Our team is here to assist you.
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